The below Terms and Conditions apply to Flood Clothing Co. Ltd Printing Services only. If you are looking for our Shipping and Returns policies for our Flood Clothing Co. branded products, please click here.
Please read our full terms and conditions before placing an order.
Returns & Cancellation Policy.
As each product is custom made we cannot offer a return unless:
a) the product does not match the order and a change wasn't agreed prior to production, or
b) the product is faulty
If the product(s) delivered does not match your order please contact us via email (firstname.lastname@example.org) outlining the problem and we will arrange the return of the said goods. Please remember to include your original invoice number and the name your order was placed under. If the goods have a problem relating to the quality of the product such as a mis-print or a fault on garment, then a photograph as well as description of the problem should be attached to your email for our customer services team to assess.
We cannot take any action on an order until all of the goods are returned to Flood Clothing Co. for inspection. Following the return of the goods a thorough assessment will take place following which Flood Clothing Co. Ltd will deem whether the return is valid or not.
If the problem relates to a production issue at Flood Clothing Co. then a re-print of the goods may be offered to rectify the quality issue. Because every product is custom-made to your specifications, if the order has already been produced Flood Clothing Co. retains the right to solely offer a re-print when seeking to rectify any problem with an order. We also reserve the right to fix an issue if the problem isn't with the design or positioning of the print. We will carry out the fix with what we deem to be the appropriate fix without the need to re-print or replace the items in their entirety.
A refund will be offered only when an order is cancelled prior to any digital or physical work being undertaken by Flood Clothing Co. Ltd. If you need to cancel an order you should contact customer services at email@example.com as soon as possible. Due to the short turnaround times we try to work to, your order may have already gone into artworking or production. In the event your order is already in artworking or production when you wish to cancel, a cancellation fee will apply.
Any problem with an order should be outlined within 14 days of receiving the goods.
Failure to inform Flood Clothing Co. Ltd of a problem within 14 days of receiving the goods will mean the order is deemed to have been accepted and checked.
Please note that we can not accept responsibility for any failure on the part of any courier or delivery service used to deliver goods, nor can we accept any consequential loss incurred by the customer by any action or inaction on the part of Flood Clothing Co. or any agent acting on behalf of Flood Clothing Co.
Unless specifically agreed, all invoices are payable immediately.
If invoice terms are agreed with the customer and the balance is not met within the stated payment terms, interest will be charged as per the Consumer Credit Act 1974
When placing an order with Flood Clothing Co. Ltd the customer accepts sole responsibility for copyright and the reproduction of images.
It is deemed you are the owner / have permission to reproduce artwork files.
Flood Clothing Co. may refuse to produce merchandise & print if the images or content is deemed to be offensive or may incite hatred.
In making an order you are deemed to have accepted the above terms and conditions.
Average turnaround times are shown on 10-15 working days from the order being placed / payment being received. Please note that this is an average turnaround time only and not a guarantee of which day your order will be delivered. Turnaround is shown in working days which does not include weekends or public holidays.
We reserve the right to amend these terms at any time without the need to notify you of any amendments made.